We made a walk in booking on Tuesday 31st August 2021, which was £95 room only rate and charged extra for 2 small dogs £10 per dog so overall price paid of £115 for one night. When we arrived we found our room, and was very basic and very dirty it hadnt been cleaned ( I have massive dust allergies) housekeeping had not cleaned one thing in there it was disgusting, we then tried to have a shower and the water was coming out of the shower basically dripping out of the shower head, we also had a bath/shower but the shower bit was leaking badly all over the floor, so got in touch with reception which they said to wait for it to be checked and they sent a housekeeper up to check, it took over an hour to get moved to another room. We had been travelling in the car for hours and just wanted a shower and to relax which we couldn't do. We got into our new room which was okay very noisy even with the windows shut did not get much sleep at all, but didn't speak to reception as I felt they we not approachable (not worth £115 per night) The bar also had no beer on draft as they had no gas which was a real shame. We booked this hotel as it had a pool/spa, the pool was OVERFULL with people you couldn't even get into the pool 4 times going down after booking our time slot there was no room to try and swim or get into the pool area. We didnt end up going for a swim we had to wait until the morning so got up extra early to avoid the busy time of the pool, there was hairs floating around all over the pool from other people it was dirty so didn't actually go for a swim. Very disappointed in the service to be fully honest we didn't get any apologies from reception about the room mess around they were quite rude about the moving of the room not really sure why, as the room was disgusting and not looked after/cleaned. We would like reimbursing some money in compensation for our terrible stay. Yours sincerely, Natasha Begley