I received an email from Carnival that says "Funtastic rates + Cheers! Prepaid bar package included." With a link button to "book now" directly under it. Sounds like a great deal to me, ‘click' . It takes me to a page with my VIFP number already in and at the top of the page it says " CHEERS TO YOU! Get FUNtastic Rates Includes CHEERS! / Bottomless Bubbles Full non-refundable deposit Maximum number of 2 guests in the stateroom Eligible VIFP Club® Member must sail to qualify for this offer Rate Code RU9 will be automatically applied at checkout" With this "automatically applied at checkout. " In mind, I proceeded to find a "funtastic rate" and I booked a cruise. Only to find out the free cheers package was not "automatically applied at checkout" . I tried to add the drink package ($900 after taxes and gratuity) and apply the promotion code from the email. It says "promotion invalid". I try again, same thing. I call customer service and they were closed. I call today and spoke with someone. This person says no you booked with a different code. No, I never entered a code. Why since it is automatically applied at checkout?! He asks me to send him the email. I do and when I do I clicked the link again to see if it worked still. It did. Then he tells me he cannot get it to reproduce. I tell him I can would he like a screenshot? I tell him maybe it's because it's linked to my VIFP number. No you booked under a different promo. How did I do that when I followed the link just like I was able to do again today? He tells me you can book your same cruise and same room for 3x what I booked it for and he will give me the cheers package or o can pay the $900 for the cheers package. What?! No! That was not what the email OR the website says! Why can you not honor what the promotion says on BOTH the email and your site? We cannot get it to reproduce that so I cannot give that to you at that rate. You're getting a good rate just pay for the drink package. Yes it is a good rate as an matter of fact it is a to use Carnival's term a "Funtastic rate" and that Funtastic rate should include the drink package as promised. What is so hard about that? Because you cannot reproduce it (and we know why because he is not logged in with my VIFP number) then it doesn't exist? I've given you proof! Hold on let me speak with a resolution agent. Comes back on the line, yea they said the same thing, you got a good rate just buy the drink package. I would if the promotion didn't say what it says! So you're telling me I'm just SOL (SH&! Outta Luck)? He replied "yes". You've got to be kidding me… So now I'm saddled with a nonrefundable cruise that should have a drink package and I cannot do anything about it. The advertisement and website are misleading at best and purposely baiting and switching at worst. This is unacceptable. Carnival do the right thing and honor the promotion.