My son made a purchase of a bed with TV and some pillows on the 27/05/21, purchase price £2794.46. we were told that they did not have stock and would inform us when they did. We were also told to collect the pillows in 7 days as they did not have any in the store. We phoned several times and eventually got the pillows 3 weeks later. Several weeks later we received a message saying the bed will be another 4 months as it is in Malaysia and they are in lockdown. Last week my son received a message saying he needs to pay the full balance as the bed will be delivered on the 18/08/21. My son then went into the Croydon shop and paid the balance and said he would like to change the delivery address, he was told that he could not change the address and would be charged storage if he did not take delivery on the 18/08. He then asked if the manager could call him the next day, he has not received any call from the manager. My son had to then take a day off work on the 18/08 and go to his flat that he is buying and not yet exchanged on, so he could meet with the delivery and take it to another address himself. The bed was delivered, but no TV. The driver said that it will be on another delivery, we were not told that when we purchased the bed. When we contacted the shop, we were told that the TV will be delivered on Monday next week, another inconvenient day. We have had no customer service after the day we purchased the bed.