My friend and I bought a ticket for today at 4.35 am. We were at the bus stop 1 hour before. We waited until 8.30 am but the bus never showed up. I called the numbers on the website and talked with two different people. They told me they couldn't see the bus status and didn't know if the bus would come back. They are saying they are not able to refund my money as I bought an economy ticket. If we were late, they would be right but their bus did not come and we paid for bus that has never exist. User's recommendation: Do not use greyhound company. They are stealing money without any notification.