This a Kudo recognition for Carolyn - 140****. She's been a tremendous help getting my claim refund allocated to my appropriate name. The only team member who stuck with me throughout the entire process and provided following- up calls. She understood my frustration and was willing and able to get the situation handled. Thank you Carolyn for you Persistence, looking forward to rec. my refund refund refund refund soon User's recommendation: Have Carolyn - 140**** share her expertise with other team associates on who she minimizes complaints & maximizes on resolution efforts.