SEVERELY DAMAGED ITEM.

/ 40 reviews

2 Mar, 2021 → by ClaimboUser299672

I used Parcelhero (DPD + DHL were the couriers handling my item) to ship an acoustic guitar from UK to Italy. The box was labelled and taped as 'FRAGILE'. The guitar neck got broken and the item is chipped in several parts. It is now severely damaged and irreparable. As I did not flag this within 14 days from item arrival, they rejected my claim and only offered a £15 credit which I will NEVER use. DO NOT USE THIS SERVICE. User's recommendation: DO NOT USE FOR FRAGILE ITEMS.

Transportation and Logistics

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ParcelHero - Other Reviews

》 Tracking problem

》 Very Poor Service. My parcel was rated as “lost2 by ParcelHero–after being told each week (over 10 weeks) that it was at a ParcelHero Depot in Cincinnati.

》 Put wrong address on label

》 Tracking our item

》 Delayed parcel still not arrived

》 My parcel has been returned

》 They’re not a proper company – just a portal for stealing your shipping fee

》 Took my money no one reply broad day light robbery

》 Terrible service when parcel lost

》 Del to neighbour

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