16 Feb, 2021 → by ClaimboUser520304
Paid and had email confirmation and the hotel cancelled it after charging our card! We drove 2 hours in bad weather in Dallas and the Manager Mike was rude and did nothing to help out with issue!
1
We had room conf#90296EC004204 we were told it was the last room and when we made the drive they all the snow there were at least 6 other families the Manager named Mike allowed this to be done to. When you call Wyndham they claim that their customers are a number 1 priority as far as safety. I guess LaQuinta doesn't share those views? Fire your lack of a manager named Mike! Get appropriate manager to represent your name. We need to have a free week hotel stay anywhere we choose and all inclusive! We have no problem leaving negative feedback and getting on all forms of social media and tell them how LaQuinta does business. If one hotel does this practice it would be expected all of them follow the same practice. Real nice making people drive thru several hours of dangerous roads and extremely low temps. Manager MIke Must go!!! Hope he gets terminated! He couldn't manage a car wash where people put in their quarters themselves! What a pathetic joke both members in your hotel were lastnight. I have seen LaQuinta do so much better but let's face it. You suck! It took the one person but there were 2 employees there to bring on such harsh criticism of your company. Companies can and usually lose money with this kind of thing. People do read these unless you hide and or delete it. He needs to be terminated and not Rehireable at any hotel that is associated with Wyndham and continue to smear your name. Unless your one in the same company and don't care. I think anyone reading this check prices where we found a room and it was cheaper and looks nicer in pics on website. We went to the Doubletree in Richardson Texas. Great friendly group of people here and clean and just as Hilton has said they are taking COVID-19 serious and properly cleaning their rooms and make sure they are ready for future guest. User's recommendation: Look for a room at the Doubletree where you can locate one. It was cheaper and they had rooms and not pet friendly but that was another issue LaQuinta created for us. We had to take our animals to family members.