My client was denied but i have no idea why. I submitted a claim in April, 2018 after spending $244 on contact lenses at Sams. I bought six boxes because of the rebate. Initially, Alcon denied my claim because I did not have a copy of the actual lens fitting invoice although I had a receipt from the payment to my eye doctor which referenced the lens fitting. Nonetheless, I then then also sent in a copy of the fitting and everything else I had received. I provided what I believe to be everything required. I got no email telling me that I had not satisfied the additional request. Will not buy this brand again!