Original Complaint: FairPoint Communications routed unwanted callers to our cell phone and was unable to correctly route our callers. This resulted in us getting dozens of unwanted calls from people that had been incorrectly directed to call our cell phone. For the people that were trying to call us, they received a message indicating that our phone line was not currently in service. We had people wondering if we were having problems paying our phone bill. This cost us considerable amount of time, money (cell phone charges), frustration, and embarrassment. We called FairPoint on numerous occasions and they finally fixed it after several months AND we reported the problem to the Better Business Bureau and FCC. We asked for compensation for our time and expense in this matter. They offered to credit our account $168.56. We refused because it did not come close to what they have cost us. We received letters from the BBB and FCC stating that FairPoint Communications had made a "good faith effort" and "appears to address the issues raised". New Complaint: FairPoint Communications has sent the remaining $101.00 balance to NCO Financial Systems, Inc., a collection agency. They did not credit our account a single penny for the considerable inconvenience they have given us. They did not give us any warning that this action would be taken. The last communication I received from them indicated that the $101.00 remaining balance was an "optional charge". NCO Financial Systems is threatening to damage our credit rating. After talking to Dottie Nesmith, Regulatory Compliance Manager for FairPoint Communications today, I realized that FairPoint is taking the stance that they offered the credit of $168.56, but we refused it, therefore we still owe it and they did not need to give us any warning to this affect. Message to all potential FairPoint Communications customers: This company only responds to service requests/complaints if you make an formal complaint to the BBB and/or FCC. If you really want telephone service, then I suggest you look elsewhere. I've been very happy with our cell phone and internet service with other carriers. There are a lot of customer complaints about FairPoint Communications and they confirm that our experience with FairPoint Communications is not unique. Buyer Beware!