27 May, 2022 → by Rg
Unreasonable 11 USD storage fee per package and poor customer support

1

Compared to other shipping companies like DHL and UPS only Fedex charges customers a ridiculous 11 USD storage fee. On top of that I was double charged (Already paid online but the receiver of the package was still charged 11 USD). Now, it has been a month and I've been continuously contacting and following up via their email, phone, Facebook page and website and still haven't received my refund as of 5/27/22 (I started contacting them on 4/21/22).
↳ RECOMMENDATIONS
Stop milking your customers with extra fees and improve your customer service
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