Im a Virgin active Hatfield at the fields member, I've been visiting the gym without any issues for the past 3 months, however today the 27th of July 2019 the lady at the reception was very rude, unprofessional and her tone disrespectful. The receptionist, namely Mary, has no language etiquete towards clients and this is the first unpleasant encounter I've experienced in the club since I've joined the club in February. The manager at the club failed to discipline her and I'm not happy. My ID number is [protected] should there be a need to verify my membership. Thank you in advance.