The parts they install are extremely cheap and break easily. When i say cheap, I mean cheap for the dealers; to replace it costs hundreds. For a *** lightswitch. Of course, this is work that I could do myself, or get an electrician to do for under a hundred bucks, but because it needs to integrate with the control4 system, that's not an option. I need to pay hundreds for the part and hundreds for the service call to the tech. Because the flimsy plastic lightswitches crack and break and clearly arent' meant to be touched too much. Then there's the system integration. Behind the TV/stereo is a closet that is a nightmare of cables and cords that take hours to navigate if you need to, say, powercycle the modem. The integration of tv/cable/stereo/etc will break down, and getting it to work again is more or less impossible. You need to get a tech out, and that means more time and more money. What would be simple, easily diagnosable and remedied problems in a normal home become hellish nightmares that keep you crawling back to these control4 sheisters who now own your soul. And the controls they give you to operate the tv/lighting/lighting/heating/etc are a ridiculous joke. Think of the worst experience you've ever heard of with a Universal remote, and then add into that heating, lighting, stereo, etc. And they say that if you use the TV's remote, or stereo remote (that actually have the controls you need to operate these things) that runs the risk of upsetting the system. So if you like to be able to poorly control everything in your home from one *** universal remote that severely limits functionality, for a few weeks until the system needs to be repaired by an expensive and surly tech who's going to slap patches and repairs on top of the patches and repairs of the *** before him until there's an unconquerable mess of wires and layered cryptic electronics hiding in a closet of infinite anxiety and despair, then maybe you should consider control4. If you don't, however, want to sell the functionality of everything in your home that you use to a skeevy, expensive bunch of lazy technocrats, so that you can spend all your time trying to make the incomprehensible remote they gave you dim the lights instead of just getting off the couch to do it, which you'll probably do anyways except that the lightswitches weren't designed for use and are falling apart and don't quite work, then stay far far far far FAR away from this incompetent and, frankly, stupid status symbol.