I ordered several items for my son for Christmas 2011. They arrived in damaged packaging. I assumed that someone at Airrattle had not taken the care to use bubble wrap and that they were damaged in transit. Having read of others' experiences, I now question whether they were already damaged items when they were placed in the envelope and shipped to me. When I contacted them I was told, days later, that they needed me to send pictures of the damaged items. I let them know that I saw this as very unprofessional, but I did so. Days later after I contacted them again, I was told they would send a prepaid shipping label so that I could return the items and that they would "inspect" them and send new items. I never received the label. I contacted them AGAIN and was told this time that I had 2 options: 1. Return the items at my own expense, with no guarantee that they would send me new items (but I have only 72 hours to do this) or 2. Buy the same items from them again and use the first as "spare parts". WHAT?????? These items shouldn't require "spare parts". The other issue was that upon closer inspection the batteries in the scope were corroded. I wish that I had read others' reviews of this company before I ordered. I will report them to the BBB and will tell everyone I know that this is a company to be avoided. Now that I have learned of others' experiences, I realize that they truly are crooks and should absolutely be shut down!!!