Like many others thought i was going to the Hyatt Hotel website was given the phone number for reservations called and it took 42 minutes to book 3 rooms for 2 nights each. I have now tried to call back and change one of the reservations and that is when I found out that I had not talked to the Hotel Call Center but to Reservation Counter. After being on hold for 14 minutes and then again for 20 minutes, I told the agent to stop and not do anything leave the reservations as they were booked. I called the hotel direct and they said they have the reservations and they are still good and unchanged so I Hope that I have my 3 rooms for this weekend. I will never use this Horrible Company again for anything travel related, life is too damn short.