I was told I would receive a replacement phone in 2-3 days . I did not. When received , I was to call the technicians and ask for May. This is not possible. One cannot ask for a specific technician. After 10 days, no phone. I called only to be told an order by this, May, had never been placed. I am now without a phone. I am 75 and disabled User's recommendation: Call every day to check on your order.