I went to a specialist on 5 December 2010 – I paid him in full and send the account as well as proof of payment to Medihelp via email on 15 December 2010. On 7 January 2011 I learnt from them that they refunded the doctor for 2/3 of the amount and that the rest of the money will be paid into my bank account on 20 January. First of all I had to request the Doctor to refund me – an unnecessary trouble for both parties due to Medihelp’s mistake and secondly after a few emails the money the Medihelp still owes me, is still not in my account. You cannot get hold of them via telephone – you hold on forever and the general service of them is really appalling and definitely not acceptable