Good day I have been struggling from 26 April 2018 with a claim and when I call the call centre there is not even a option to speak to an consultant that can assist you, there is not even an option to press a number to get to the claims department if one goes onto the website there is no email address to lodge a claim there is only the enquiry email address and there is really no response from them, you only get a message that says we received your mail and will attend to the matter and nothing happens to the matter. I can not believe we have to pay for a medical aid and this is the service one get's it is ridiculous and pathetic. Jo - Anne van Tonder [protected] [protected]@thedelicatetouch.co.za