My father is with Spectramed for nearly 10 years now. He is now 72 years old. In February, all his savings was used up, and he could not figure out why. After he queried it a few times, and still not received an answer, I phoned them in July. This year him and my mom went for...
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Spectramed is an affordable medical aid but with the worst customer service ever. I started as a member waiting a month for a simple membership card as the one they sent twice had wrong info. Finally sent correct one few days ago. Now they have not debited my installment owed to them. This is going to delay...
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I’ve been phoning the [protected] number for Hospital pre authorization since 10:00 am this morning. There were times I held for over an hour with no one picking up!! What if this were a serious emergency? I need an operation tomorrow but they can’t assist me because the authorization will take up to 72 working hours. If...
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My name is Michael and I have been trying to upgrade my medical aid package for weeks now from a hospital plan to a full medical aid. I have called their number and have to hold for up to 9 minutes. At times when you decide to wait it out then the operator will answer the call...
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To get hold anyone her who can actually answer a question is impossible. They want a proof of income from me (I have never had to do this before and I’ve been with them since 2010) and if I don’t submit it, they push my rates up nearly R500.00 from last year. My mother is also with...
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does not assemble everything ordered
Hello. We are in a very unpleasant situation. When we got home, we found that we had french fries, but we were paid for everything. It is a great injury for a child that was left without french fries it was today 08. 12. 2020 at 12. 35 we bought at Vabadas gatve 388. After all, if I pay it I would not be able to check whether everything is put in the Oporto on the check so it is clear what is ordered. >
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