Donna Franca Tours presents itself as an upscale tour operator. There is no truth in that belief. 1) We were required to carry our own bags on the pre tour 2) Local restaurants were those in the hotel 3) Tour was to be limited to 10-12, pre tour 44, Italy tour 23. 4) Cloiseum tour had to be arranged by us, not Donna Franca 5) Special restaurant on way to sienna was an auto stop on the autostrada E mail me for more specifics. Tour Company is delusional and denies these are problems.