On march 8, 2016 I had a pick up time of 406 pm from my dr's office at 1250 waters place in the bronx going to 34 highland ave yonkers. ny my home due to unforeseen events the police blocked all traffic from entering this location. after I was told of this I called to try to see where my ride was no one could tell me anything, when I finally found out what was going on and that my ride left because they were unable to get through I requested for a replacement pick up. I was told that my new pick up would be 7:17 this was late enough but then the chaos began. there was other passengers that were waiting and at least two of them were going in the same direction that I was but the van would only take one of them, so I waited. more than anything every time I called to see where my ride was the operator lied and said he would be there in 10 or 15 minutes. this went on for at least 2hours. I think this is unacceptable especially for a senior citizen wheelchair bound, amputee to be treated like this. your dispatchers are not capable of the different directions in the five boroughs and if they are not competent then they need to be replaced. I hope something will be done about this and I hope I never have to complain about this again. someone finally came to pick me up at 9pm and the driver told me they just asked him to pick me up 10 minutes before he got there. pick up time 4 06 pm and finally picked up at 9pm... unbelievable