Dear Sir /Madam Please help regarding the oil cap that dissapeared at Engen known as Hlophe motors in Pietermarirzburg, KwaZulu Natal. The petrol attendant called Sphe was attending our car, filling petrol and oil on the 19/06/2021. After certain kilometers drive on our way home the car started loosing power and displayed EPC light on the dash board. We approached the Hlophe motors franchise for a solution as we thought that something went wrong during their service to our car. The immediate petrol attendant supervisor called Mbali Hadebe and the filling station owner promised to cover all the cost including the breakdown cost for the car to be taken to VW dealership for inspection and diagnosis. We then towed the car the next morning to VW as per Hlophe motors filling station managers and the diagnosis came out as oil cap missing. We communicated the outcome of the diagnosis to the filling station and they asked for invoices, proof of the diagnosis and payment details promising to pay but since they vanished in thin air. When contacted the immediate supervisor Mbali Hadebe about keeping their promise the lady is rude and not living up to what they promised. We are left devastated and disappointed by the way how this filling station treats clients in such disrespect and dishonesty. We hope our complaint reaches your attention. Thank you for your assistance. Yours faithfully, SC Duma Contact details Tel :[protected] Email :[protected]@gmail.com