Freedom Mobile



Freedom Mobile

Average Rating:

3.78 / 95 votes / 77 reviews
207 Queens Quay West, Suite 710, PO Box 114, Toronto, Ontario, M5J 1A7
Canada
Phone: (877) 946-3184
Web: https://www.freedommobile.ca

Category: Telecommunications

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Complaints & Reviews — Freedom Mobile

I never received my phone!!!! When I should expect to get it? I purchased this phone over a month ago and theres is no phone, no news about it and no place where I can contact to inquire about the status. Terrible and I advise everyone not to get it! User’s recommendation: Do not get the phone!

i got my LG K61 last year with a 2 year term. my bill is $73.45 month. i have freedom nationwide:500MB. my mobile network is always disconnected. why pay this fee when i cant use it ?c

No help after I paid the payment when I request to get receipt the customer helper no able to help me at all

They are disingenuous. They offer you one plan, then when you receive your first bill, they bill you for something entirely different. Trying to get a hold of someone is nearly impossible, and when you finally connect, they say they cannot help you. It is a zero-sum outcome. Horrible, awful, waste of time. User’s recommendation: Stay away,… Read more➤

on hold for hour and half then you disconnect call. you sent threating letter to bill me 500.00 if i dont get in touch. went to your office .not set up to take payment and give proof of payment.yesterday on hold again got some one they said go to store .as stated went to store. no help… Read more➤

I have nothing but problems with service and the phone the store was misleading and told about insurance so I paid into it for 2 years and now I have big problems with my phone and have to travel 90 kms to a repair shop to see if they can fix it I was told in the… Read more➤

Trying to port my number to Fido. Freedom cancelled my number but they say its possible to port. Other agents saying it cant be. Nobody knows what theyre doing. Told I could receive an email to manually port since the number is cancelled and I cant receive the text. Being told that was wrong information. Who knows… Read more➤

Couldnt close account because my name wasnt on account. Junior was a great help. Hopefully Ill be able to contact account owner and things will be resolved or the final bills will be sent to her. I was trying to avoid any harm to her account. She will be responsible for canceling the service herself

I was denied access to a new sim card that should have been provided with a new phone when purchased from Freedom Mobile. User’s recommendation: Ask questions before you purchase a product.

I have moved to Europe, but, I have a friend that is very sick, in hospital with Covid, so, I am coming back to help. I need to reactivate my account, phone, please. My number was 226-505-****.

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