You really think 20 times before you give them your credit card. Once they get a hold of your credit card, you're stuck. I purchased a sofa from their Fremont store and paid the full service as suggested by them. However, when delivery guy came, he said we never take old furniture away. So I called them right away and they agreed to accept the return and refund me the sofa and delivery. I called them four times and they still have processed my refunds. I a m still fighting to get my refunds. again. them User's recommendation: The purchasing part was easy but the post service was a nightmare. They just flex their muscle and tell you do whatever you want to do. We don't care.