I have no single idea why there are some reviews claiming about poor service of the bank. I am somehow the ground breaker of them because I joined their services since their launching. At first, it was very awkward because I regularly came across problems with the money withdrawals for no reason. After that, I figured out it was my local ATM’s issue. From time to time, their customer support calls me to ensure I have a great experience with them. Don’t worry, such calls are as rare as rain in the desert if you know what I mean. What you may find complicated is that during busy hours, you may wait for their answer for 10 minutes. To avoid any anticipation on the line, I call them either early in the morning or prior to their closing.
If you are actual Representative of Bankmobile Vibe you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.