Booked a package through Southwest. Booked a 4 night stay at the same hotel. We stayed 1 night because we were already there but canceled the additional 3 because the hotel was NOT at all what a 5 star hotel should be. I've been on the phone with southwest 10 times getting the run around every single time about a refund. This was a week ago and here I sit. NO REFUND!!! Southwest vacations should be out of service. This is a huge waste of time and everyone should really book elsewhere or separately. They are NOT helpful at all and there are no direct numbers to during travel or post travel departments. Can't EVER speak to a supervisor either. My issue has not been resolved and is apparently not a pressing matter to them. DO NOT BOOK WITH SOUTHWEST!!!