Julie Post 804/265 Exhibition Street Melbourne VIC 3000 Australia Email: [protected]@hotmail.com Phone Number: +61(0)[protected] To whom it may concern, I am writing to inform you of a recent Lufthansa flight experience my family and I had that was unsatisfactory. I have travelled long-haul flights with Lufthansa before and always enjoyed the inflight service, however on this occasion this was below sub-standard. On 03.08.18 my partner and I boarded Lufthansa flight #LH0778 from Frankfurt to Singapore with our 9 month old son. We received priority boarding for our baby, and seated at the bulkhead seats. When the remaining passengers boarded the flight, a young girl became sick and vomited in the aisle next to my seat and unfortunately it also landed on my shoe. I alerted the cabin crew of the situation, and they did not seem concerned with taking any other immediate action to rectify the situation other than informing me they would contact the "ground clean up crew". Besides being unsightly, the foul odor of the mess was nauseating, especially before a long-haul flight! 20 minutes later after the incident, I asked for an update from the cabin crew. They informed me that due to the time of day (late evening) the clean up crew at Frankfurt airport could not be brought in to resolve the problem without delaying the flight. I told them they needed to do something about the situation regardless. The solution they came up with was to cover the vomit with coffee grounds and paper towels. No consideration was given to the mess on my shoe. The cabin crew were rude, unhelpful & not customer focused. To make matters worse, a couple sitting a few seats away from us (and away from the mess) were treated with kindness and offered a glass of champagne and catering from business class for their discomfort! Needless to say I was not impressed. In addition to this, the bassinet we received for our son was not what we expected. We flew to Europe on a Lufthansa flight, and the bassinet we received had a comfortable mattress in it. This bassinet we received on this particular flight had no mattress at all and our son had to sleep on a very hard surface. Lastly, an hour into the flight I paid 17.00 Euros for Internet for the entire flight. Unfortunately the Internet wasn't working at all on my device. I spoke to the cabin crew manager about this and showed her the "Pardon Our Interruption" message on my device. I was informed this was unfixable and they were unable to reimburse me during the flight but that I could claim it back by contacting your office. I would hereby like the issues with my recent flight handled with a bit more care & customer service. I have attached pictures & supporting evidence of all my claims in this letter. I would also like to request reimbursement for the 17.00 Euros I paid for the faulty Internet I never used. I look forward to hearing from you and the how you intend to rectify my negative flight experience with your airline. With kind regards, Julie Post PS) Please know I have sent the above letter by mail to the Lufthansa Complaints Department in the Phillipines shortly after our flight experience, however, I never received a response to my letter.