Long story made short. Ordered a chaise & love seat in different colors. I was unaware that colors had been switched on the order after a few conversations to the contrary. Mistake was discovered on delivery. The love seat was acceptable, but chaise was not. It never came off the truck. I have been told that if I want the chaise I have to pay a restocking fee. Yet there is no mention of such a fee on any of the papers that I signed. Total purchase is sitting on a credit card. Have been trying to get answers but no one is communicating from the executive end of Jennifer Convertibles.