Kuehne have repeatedly failed to deliver my goods, and have consistently given be unclear and inaccurate advice. It has cost me a lot of time on the phone to customer services and holiday from work. Rather than deliver my goods, Kuehne have insisted the sender pay more money. Costs which have been passed on to me, the recipient. I want the company to deliver my goods at at time which is convenient to me, and waive the gratuitous and insulting charges. To illustrate why i'm so upset, I refer you to the following timeline describing my interactions with Kuehne +Nagel: 1. 17 January PM - I received a call telling me that the delivery would happen on 18 January. I explained that I wouldn't be home but my builders might be able to accept the delivery. I was told to call them at 8amin the morning to confirm. 2. 18 January AM - I called Kuehne at 8am to explain that my builders could not take delivery. I was told it was too late, and that I should've told them the day before, contrary to the previous day's advice. I rearranged delivery for 23 January.. 3. 18 January AM - The delivery driver called me when he was outside my home. I explained that I wasn't home. Please note that on this occasion the driver did not have a problem reaching my home. 4. 23 January AM - My husband took a day off work to wait for the delivery. He called Kuehne to confirm the delivery was going ahead. Kuehne advised him to expect delivery between 12 and 2pm. 5. 23 January PM - I received a call from the delivery driver, but I missed it because of a business meeting. 6. 23 January PM - No more than 20 minutes after the delivery driver's call. My husband called Kuehne who explained the driver decided he couldn't drive down my street. Please note that this is despite a driver doing so successfully on 18 January. My husband insisted that the driver return and unload the goods at the closest possible place. Kuehne promised to call back. 7. 23 January PM - Kuehne called my husband back and told him that the driver could not return. Assuming the delivery would not happen, my husband went to work. 8. 23 January PM - The delivery driver called me and said that he could drop the goods off in the street next to mine. I called my husband who rushed home to meet the driver. 9. 23 January PM - After arriving home, my husband called the driver who told him he could not deliver the goods after all.