Email I sent to "somebody" that may or may not exist... We use Mr Delivery a lot. Or we did. After this past experience I cannot imagine using it ever again, given the level of customer service that I received last week. Our food arrived two hours after we ordered it and it was nasty and inedible. Order #1757618 We placed an order at 7:19 and expected the hour estimated delivery time. We got a text after that hour had since elapsed that it would be another 20/30 minutes. Ok, I guess. But we were starting to not really want the food anymore. After that text time had elapsed, I called to cancel the order. We did not want the food anymore. I just wanted a refund. I was refused (customer svc: Pride?). I was told I could not cancel and that I could not get a refund. I asked to speak to a manager (Daylin?). Same thing. No refund. No cancel. Nothing he could do. He said that he would escalate the issue to my local office. I asked for that number/email to follow up in case they didn't get back to me. I was refused this info and told to just call the same number back. The food arrived two hours after ordering. The pasta was soggy and gross. It went into the garbage. Well... no contact. So I called back the next night. I spoke to a girl (Kim?) that was really helpful and understanding. She said I should have gotten a refund that night. Unfortunately since it was the next night she could not do it but would get her manager. Daylin came back on. Was somewhat nicer this time and said he would escalate (again). This time he did give me this email address. No contact again. No surprise either. It is absolutely the worst customer service I have experienced for something like this. There are a lot of Delivery options available. The fact that I couldn't cancel my order or get a refund for food that was late and bad is inexcusable. Especially in a new and competitive market. I'm wondering if this is even a valid email. I will continue to try to make contact just on principle. And I will be spreading the word on this service to every venue that I can.