I ordered the discounted trial version of proactive and then the next month I was billed and sent another kit that i did not order, the shipment frequency option on my account with the website was frozen so I could never change it, I finally told them I wanted the longest time in between shipments possible accepting that they will always just ship me them every so many months. Well they shipped and charged me for a MASSIVE size proactive kit that will last me a year, and I DID NOT ORDER IT. I asked them to not send me ANYTHING for the 26 week period. They are ripping people off and scamming them, it's nearly impossible to get it through to them that you want to buy a product when you want it not when they decide to just charge you for it.