I have been cricket for several years and initially bought a ZTE phone. What a piece of garbage. I then turned it in to their warranty people who promptly replaced it. That ZTE phone took a dive 3 months later. They replaced that one. Finally after the third phone I finally went out and went to a Samsung phone for my personal line. I also have a business line which had several ZTE replacements until finally I got one that worked and has worked for a couple of years. I now want to get a phone with Boost Mobile as they have a mobile hot spot with 50 gigs for $80/ month. Cricket does not offer anything close. I called Cricket to get a ZTE Grand Max 2 phone unlocked that I had purchased from them before I switched to a Samsung. I was on the phone with them for 1 hour before they finally stated to me that they would send me the code the next day. As it turned out they texted it to me within 8 hours. The next day I went to unlock the phone and the code was incorrect! I called cricket again and after almost two hours of talking and being on hold the rep thru up his hands and stated "There is nothing we can do, you will have to buy another phone!" Because this phone was a warranty replacement over 6 months ago we have no records of it. Not acceptable! I paid for the phone why can I not have it unlocked especially since Cricket does not have a competitive offer! So now I have a phone I paid for almost 3 years ago and I took it out of service because it was a piece of garbage and now I cant use it because they cant find their records? Really? I think being on the phone for a total of 3 hours is very poor customer service. They told me the call was recorded and it would be escalated to management. Thats nice but why don't you just get me the unlock code!