I ordered Zoobooks and Ranger Rick for my grandson in February, never received. They sent one issue of Ranger Rick to me in Pittsburgh rather than my grandson in Nebraska. Thry also claimed I sent 3 orders rather than 2. I canceled everything in early March due to their horrible customer service. I got a refund for Ranger Rick but not the Zoobooks. They charged my bank account in February, then again in mid March, for an alleged annual subscription! I emailed them 4 times in the last week, and they won't respond. They keep charging me for a canceled annual subscription to Zoobooks. I threatened to file a dispute with my bank for unauthorized transactions, still no response. I want a refund for the two charges of $16.88 each and no more charges on a canceled subscription that was supposed to only be charged once a year, not every month. They're still charging for a magazine never received and which was canceled the first week of March.