I just got done reading over some of the complaints, and feel sick to my stomach. I too, am in the same situation. my family has moved and first tried to get them to mail us papers so that we may request that they move our equipment over. they said they would email them. that was weeks ago, and we have contacted them since and same answer, yet no email or form in the mail. the house that the equipment is in, will be going into foreclosure. then after we havent had a response, we called today to see about cancelling and they said it would cost $1400!!! we never signed anything with castlerock, it was a different company, and was apparently sold to castlerock. I am all for a lawsuit as well! they are crooks!