I got a call about 6 weeks ago from the billing department of Virginia Mason hospital for a bill for $48 dollars. This amount, the lady discovered as she was on the phone with me, was *supposed* to be covered by my medical insurance. Cue forward a month, I get a call from a loud and rude bill collector for $48 dollars. I was astonished. Called the billing department back, they said I would have to call the insurance company myself and fix this. I thought was their job. Isn't fixing a mistake their job? Saw the bill collector called yesterday, missed the call. Cue forward to today, I tried to pay that bill for $48 dollars at the Virgina Mason billing department, they said I had to pay the collection department. Why? Just. . ..why? Over $48 dollars?? User's recommendation: Do not believe the problem is really fixed, no matter what they tell you, if you have a billing issue.