23 Aug, 2021 → by ClaimboUser807051
West Edmonton Mall Upper Level

2

On Sunday morning, I went into a LensCrafters store in the West Edmonton Mall. When I walked in, I was immediately greeted by looks of horror and disgust by your employees, I honestly had no idea why they looked so pissed off. Until one woman rudely approached me and demanded to know where my mask was. I guess I had not seen a sign that this store (literally the only store in the building that was requiring masks). She tried to kick me out, making a scene in from of other customers and staff. I did have a mask and put it on as fast as I could. After that, she hovered over me (definitely not 6 feet apart), aka not even following the rules she was arbitrarily forcing on me. If you're going to enforce COVID rules, you probably shouldn't be directly in my face. I tried to put on glasses, which made her freak out, and then I just got sick of being micromanaged and watched like a hawk by your staff. So incredibly rude, I felt like a criminal in your store, if you have rules I will follow them, but you should not be so rude just because I didn't see your sign in a busy mall. Also on the other side of the mall there was another LensCrafters, with no restrictions. I hope your staff is pleased with themselves for being so rude, and losing my sunglasses and glasses order I was going to make. I guess now I have to wait and order them online through someone else.
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