Purchased a weed eater trimmer from a Home Hardware store on Tuesday June 29, 2021. Spool lasted about 15 minutes before running out of line. Spent about three hours trying to find a replacement spool with line as I am 70 years old and don't want to spend my remaining years online or trying to wrap line on a spool. No luck. Called customer service at [protected] and they were able to send me 5. I requested 10. They didn't have enough. The shipping charges are over $18.00 for 5 or 10. I refused. Don't sell something you can't back up with parts in the store. The weed eater/trimmer is useless to me. The model number is 5073-037. Not blaming the people at my local Home Hardware Store. They are wonderful and understanding. Sad to say you took a Senior Citizen to the cleaners. Don't blame Benchmark. It's the senior executives that I hold responsible. I will be posting on Facebook to warn other consumers of your behaviour.