I filed a claim with Montage Furniture to fix my sofa on 12/30/16. We bought the 5 year protection warranty and our sofa has built in recliners. One of the recliners completely broke and we noticed the other side was doing the same. This is not the first time we have had an issue with the couch. Well, they first denied the claim saying that I did not file in the appropriate time frame and I called them immediately. It was a fight to get a supervisor on the phone. Once I did, she apologized and said she would get the claim submitted... Service guy came out Feb 3. on Feb 17 I received an email saying my claim would be processed in 5 days. I called on the 27 and was told that they "just received the email from the service guy today" and they would order the part and I should receive them within 5-10 days.. It is not MARCH 10, No parts and when I called back I get "we just received an email today with the information that we needed from the service man" and NO supervisor can be found. Meanwhile, we have a couch in our living room that is not even 2 years old that is broken and no one can sit anywhere. We have had coverage on our furniture for 15 years with them and up until 2 years ago never had a problem. I do not know what changed but now it seems like they are just thieves . I will NEVER purchase a warranty again if they are the company I have to work with. I hope to get some kind of resolution today but I think I will have to become one of those people that calls and calls until they just give me what is deserved, I hate when companies push you to do business that way. I paid for a service and I expect that service. Update: I just received a phone call from Montage... SOMEHOW they have all the information and will send a work order out. This is after I have threatened to get my lawyer involved. Just a sad company. I would not buy a warranty from them and feel safe knowing your furniture is covered because IT IS NOT!!