Title: My longtime voice Comcast/xfinity voice number of [protected] has been taken away from me by xfinity and they are refusing to give it back. I am seeking resolve by getting this number back on my voice landline through my current xfinity account. This has occurred as a consequence of moving from Mishawaka, Indiana to Kokomo, Indiana My Account number in Mishawaka was [protected]. I had that account since Comcast acquired Heritage Cable Company in South Bend, IN (early 1980's I believe) On that account I had triple play, TV/Internet/Phone Then on August 4, 2021 my wife and I moved from our Mishawaka home of 32 years at 13360 6th St, Mishawaka, IN 46544. We relocated to a newly purchased home at 3424 Weathered Rock Circle, Kokomo, IN 46902. I contacted xfinity by phone to arrange for the move. I was informed to take our current equipment with us to Kokomo. I was told that our voice number could go with us. This was very important as the number was well established in our lives for many, many years! Upon arrival and move in to our Kokomo house. I connected the Comcast Router. Wifi functioned right away. Given the delay of unpacking boxes & bins to locate TV & telephone devices, we were not then able to determine funtionalty of TV & voice. Then a few days later, the Wifi ceased to function. Support was contacted and arranged for a tech to visit. The tech advised that our prior accounts equipment had to be replaced. He installed a Router & 4 TV boxes . During the setup I was again assured that our voice number would be as it was. Then one I located our telephone device and connected it to the router I found that the voice number had changed to one that Caller ID'd as a Tavern in Kokomo! As as note a frequently watched channel " Great American Country" stopped functioning on our TV's. I then began what would be several contacts to xfinity support agents (most of which were clearly in India) The TV channel problem eventually resolved, however the voice line number complaint has not been resolved. Then on 8/26/21 I visited the local xfinity store in Kokomo, IN. There I was told that it was actually not possible to retain my original number despite what other agents had told me! Finding this to be unacceptable and feeling very deceived by Comcast/xfinity. I subsequently researched online for others having experience similar issues loosing their established voice number. Upon finding that there were several of them, and that there were some who Comcast advised that this was caused by a bug in their system. Some customers had their prior voice numbers restored. Those that didn't recommend I contact and file a complaint to the FCC citing Comcast deception and changing my voice number without my permission. I have been satisfied with Comcast for many, many years ( except maybe the price ) and so I really do't want to have to engage complaining to the FCC to try and get someone at Comcast xfinity to take action to solve this problem by finding the way to reset the voice line number on account # [protected] to be [protected] as soon as possible. I hope to hear from someone able to resolve this issue either by email at [protected]@comcast.net and/or xfinity mobile number [protected] Sincerely, your longtime customer, Louis W. Beehler