We bought the vidaXL Garden Raised Bed Acacia Wood 78.7"x19.7"x19.7" for $170. This is a lot of money in our house. This purchace was not made lightly.  We were so excited to recieve our beautiful raised garden bed. It arrived with some damage. We tried contacting the company then to request a refund or replacement and never heard a word back. Disappointing, but after waiting for a response we decided to make the best of the situation and patch up the damage and put it together. It was so pretty. We excitedly filled it with a lot of soil, which was another pretty big cost for us, and our plants. The description clearly states that it is for outdoors, but after 1 month the walls started to warp outward. I contacted vidaxl asking for a refund. They stated they would have to have the box shipped back to them in order to issue a refund. I asked how they thought this would be possible. What would we do with the plants? The tremendous amount of soil? That these warped pieces were not going to fit back into the box. I sent them plenty of pictures as proof of the damage and poor quality of the product. Over the next several days we emailed back and forth but they refuse to budge and just keep repeating over and over that it has to be shipped back. I keep trying to explain it won't fit in the box and that we can't afford a replacement without a refund, and without a replacement we have nowhere to go with all the stuff in the box. I dont know why they are so adamant to have it back. It can't be fixed, it can't be resold. It would just be a massive inconvenience for us amd waste a lot of time, effort, and money to send it back. I tell them I am going to leave bad reviews. That the company is selling crap products and cheating people out of their money. And it doesn't help me but hopefully my reviews will stop others from buying from them and if we are lucky, maybe one day they will shut down so they can not scam anyone else. They then claim they are sending me to their "escallations department".  What a joke. After 4 days of silence I emailed and asked if someone was really going to help me. Finally, another email stating the exact same thing as the others. "You have to send the box back" I reply again saying all the same things as before. The box is even more horribly warped at this point. I send updated photos showing the gap of several inches at the bottom where the wood has curled out. I said I need the money for a replacement and then this box needs to go in the trash. It is not going to survive a second season. Still they wil not listen to reason, they will not work with me, they will not back their product. They are heartless, uncaring, have no sense of customer service. They just repeat their policy over and over like robots. Do not order anything from vidaxl. Their company is a joke, their products are crap, and they do not care about their customers. Don't waste your money.