I have been a loyal sprint customer since 1999, 22 years . Received special trade in offer on i phones 12 and contacted sprint April 15, 2021. After several transfers to another expert I was told that my I phone 8 plus could be turned in for free I phone 12. Since I wanted 256 k I would pay 100.00 and no monthly payment. I ask if this was available in store. I was told yes, but I should buy on line to save $20 activation fee. I said I wanted to go in store to see which phone I wanted. I was not told that the offer expired april 17, only 2 days away. I went to store next morning and was offered same deal and would have purchased right then, but they did not have any phones with 256. I asked if she could place order for me. She said no, it had to be done on line. She did not tell me the offer expired the next day. I was going out of town the next day so decided to wait till I got back home. I did not want phone to arrive while I was away. Monday, the 26th I was back home And got on line to place order. It was no longer available. I have spent more than 2 hours talking to customer service to try to get my offer approved. I kept being transferred to another expert, put on hold for almost an hour with no response. Called again today and same thing except I was transferred to "the top level" I was told and still no results. Here are some of The options I was given Could get 450 off and make payments for 24 months My phone that qualified on april 15 and april 16 now would not qualify. I could turn in any beat up phone and get a new line and my phone would be free, Could wait and maybe that offer would come back Sorry, the agents should have told me the offer was expiring the next day. This type of service is an insult to a loyal customer that you have had for 22 years. It is very interesting that you would offer a free phone to a new line but not to a loyal customer. I am not under any contract and my phone is paid for so I have no responsibility to remain a customer. I will be looking for another company that will appreciate loyalty. Helen Rich [protected]@comcast.net [protected]