4 Aug, 2021 → by ClaimboUser41130
Unsafe Travel Experience

1

Name: Reena Ramesh Gohil Departure Date: 07.19.21 Departure City & Flight No: FLL (Jet Blue 2202) - JFK (EK 202) - DXB Booking Reference No: KYRMND (Jet Blue) To Whom It May Concern, I am writing this to share my recent unsafe and disappointing experiences partner airline jetBlue while flying with Emirates to Dubai. jetBlue Our flight to delayed in arriving to JFK, there were two flight attendants (male and female) announced that three passengers (that included myself) have a short connection and asked others to allow us to pass. When we were at the front, the gate delayed furthermore to open. We had a very short time to go from Jet Blue Terminal to EK Terminal (they are right opposite each other at JFK. While waiting for the gate to open, we asked the attendants if they can assist three of us with a ride as it is very long way between terminals, and we can miss our flight at no fault of ours. They mentioned that is not possible, we asked for our gate number as we did not get boarding pass in FLL. They had no clue on our gate and made no effort to make a call to check. We also requested to inform EK 202 that the flight has delayed, and we are on our way there. They refused do so or assist with that either. I did mention that this is your partner airline you should be able to assist us. However, did not any response to that or assistance. Only thing we were suggested if go from one terminal to second from inside it will be very long. We were suggested to walk out and go to next terminal. Joy Garcia (other passenger) flying to Dubai with me, we both had to run with our carry on from one terminal to other. My purpose of travel was to visit my family in Dubai due to my health condition. This experience was very unsafe condition created to be able to make to our flight. The other gentleman was on heavier side we saw him walking not sure if he made it or not. It was very devastating and unhealthy stress for me. I have been on depression and anxiety medications from my psychiatrist. I had trouble breathing and had extreme anxiety. I finally made to the terminal and went to Emirate desk letting them know about my short connection. There was a lady on a shift from Trinidad. She was extremely helpful and assisted to skip the security line and rushed myself other passengers to the terminal. I do want her to get recognized for her empathizing demeanor to allow me to calm down. I was so stress that I could not even recall names for EK assistance or other two flight attendant from Jet Blue. I do not want Jet Blue flight attendant to get in trouble, instead to be provided with tools and resources to assist with such opportunities where they are working in junction with other airlines. Reena Gohil Reena.[protected]@outlook.com
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