Unresolved issue for a month. Poor customer service

/ 35 reviews

19 Aug, 2021 → by ClaimboUser565051

New Meter installed (which unsure as to why) and meter was not "cleared" upon installation and we were charged for and IMPOSSIBLE 9200 KWH (the house is a rental and is uninhabited presently) and a $1000 bill. Been trying to get resolved for a month. Everyone agrees to the problem and why it occurred but for some reason it's still "pending" and "Not my department" and I still have an outstanding huge bill

Utility Services

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Entergy - Other Reviews

》 Outage Reporting System

》 Fraud/stealing

》 Left me stranded without power.

》 Disconnected in first 5 minutes with CSR after holding for 50 minutes

》 Customer service- supervisor

》 Run around for lights

》 Live line disconnect

》 Fraud my name

》 Delayed service repair during ice storm

》 Did not check the meter

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