More Contact Info

Customer Service:

+44 772 347 5085

Customer Service:

+44 772 347 5085

Company Address

New Look

45 Mortimer Street,

London ,

United Kingdom

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Complaints & Reviews — New Look

10 Aug, 2021

Havent received my order it has wrong address

I need my parcel but royal mail have it with my old address of 8 old school Path mayfield dalkeith eh225ng it’s to be delivered to 42 cushat gardens mayfield dalkeith eh225RQ

Footwear and Clothing

9 Aug, 2021

No refund after tracking says it had been received on the 17th of July

I tried to ring to complain and no joy ! I have WhatsApp and Facebook messenger with the same complaint that I have not received the refund And my parcel was received on the 17th of July which now is over the 15days recommendation for my refund! I have proof of posting but no one is even... Read more➤

Footwear and Clothing

4 Aug, 2021

Incorrect delivery address

I ordered as a guest customer so my address was incorrect need to fix the address and to redeliver my ig

Footwear and Clothing

25 Jul, 2021

5 returned items NOT REFUNDED magically vanished once received by them…

I ordered 9 items from new look last week, they didnt fit/werent nice so returned all but 1 items so I returned 8 items in total. Today I get an email stating I returned just 3 items (the cheapest of all returned items) So the other 5 items I returned have NOT been…

Footwear and Clothing

24 Jul, 2021

Unable to reach new look

My package got delivered to my old address where I lived about 10 years ago. I have tried to contact new look for advise and cannot seem to find a way. I called – number not working , sent a message on Twitter and Instagram but no response and even used the number on the website for... Read more➤

Footwear and Clothing

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