We have been getting diabetic supplies for some time. A little over a year ago, they began sending (house brand) lancets that would not work with our apparatus, when we called, they sent out the correct lancets, but billed us for the incorrect ones. It was only $6.70, so I didn't make a fuss over it. About a year later, they again started sending out the wrong lancets, telling us they were switching us to their house brand (without our authorization) when we called. We refused, and again they sent the correct ones, and a couple of weeks later sent us a shipping label to return the incorrect ones. They told us they would credit our account once they received them. We sent them back. The next bill did not show part of the credit. When I called, they said it was their company policy not to credit any materials that were returned after 30 days. I don't work for their company, so I couldn't care less what their company policy is. They don't get to send me materials I didn't order, charge me for them, refuse to credit my account when I return them, and then tell me sorry... that's company policy.