I ordered trach care kits for my husband. He has cancer and at present an infection in his trach causing excessive nasty drainage and requiring frequent cleanings. I called and ordered the trach care kits on a Friday. By the following Thursday we had not received them so I called Lincare again. I was told yes the order was "put in" but they hadn't been shipped!!! The rep assured me that they would be shipped today. shipped todayJG User's recommendation: Go elsewhere.