We moved into the property upon purchase with a mutual understanding with your company that there are certain fixes that need to be addressed. To that end, my family and I have, to the extent possible, complied with the timings for the fixes set by your company. However, with the pandemic hitting in April of 2020, it seems as though our timings for additional fixes could not match up. Subsequently in May, we were told by your company that all activities are halted due to the pandemic. As the pandemic continued to worsen, we had to move back to Taiwan in May of 2020, which made it even more difficult for fixes to resume. We could not fly back for a year. During this year, we tried many attempts to continue the fixes as they are integral to our home being functional. Examples of such fixes include the air conditioning system being installed incorrectly, the Amazon smart home/surveillance not being set up, you have the list. However, at this point, the response we received from your company is that we are over the 1 year warranty and are no longer "serviceable." We would like to The unfinished fixes are not part of "warranty" but are misses in the construction & we agreed on fixing them. Regardless of the warranty, these need to be completed The COVID19 pandemic was unexpected and was the main reason for this issue. Flexibility on the 1 year warranty should be considered. Communication regarding the start and end date of construction was never clear and formalized to us, especially in the past year. This significantly impacted our understanding of the situation & has led us to the situation today. Updates: We also contacted Ruckus multiple times since we last spoke over the phone (from August 2021 until now) and they said they no longer work with Lennar. Amazon on the other end said that our address had been blacked out by Lennar and wouldn't be able to help with smart home activation. Lennar needs to step in. Our hope is that we can agree on completing the fixes needed as they are not only imperative to "functional living" but also a part of the original agreement. We also want to settle this as soon as possible to avoid any further actions legally or otherwise.