My booking number is CF6198FC. I booked the car for 4 days and total rent including full insurance which was 158 Euros in total and additionally I have had to pay 600 Euros of deposit. Initially they deducted approx 49 euros from my credit card and I thought it is advance amount which will be deducted from the rent. And I have had to pay only remaining 108 or 110 Euros. When I reached to the 'Rentis' - car supplier company, they told me that they will have to charge me full amount of rent including insurance (158 Euros) and the deposit (600 Euros). Then I asked whether this 49 euros (198 PLN) will be returned to my account or not and his response was negative. Then we both directly talked to someone in the UK customer care and representative told me that I have to pay full rent including the insurance (158 Euros) and deposit. when I enquired about the earlier charged amount of 49 euros, he said that it charged from Car flexi (12 euros Car flexi and 37 euros for insurance). I again asked to representative over call whether they will return the money to my account or not, his answer was negative. So, I think this is completely fraud what they show on the internet. and I am not sure about how to get my money back.