Fresh Step



Fresh Step

Average Rating:

3.86 / 103 votes / 27 reviews
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Complaints & Reviews — Fresh Step

Fresh Step
29 Jul, 2021

Fresh Step Paw points program

The product is great, but the paw points program is a joke. If t hey wanted it to work, they could insert a paper inside the bag with the code. Instead, they print something illegible on the outside which wears off quickly. If you enter the wrong code , they block you from the website. I have… Read more➤

DoFresh Step Light Weight does NOT clump even though it is called Clumping Cat Litterand it does NOT control odor from cats urine, even though it says Odor Control Guaranteed! The smell of ammonia is overwhelming from Day 1! I had to wear an N95 mask to change my cats litter and add a Cat Litter Deodorizing… Read more➤

I got a email again and I only have to the 7th to get them. Could you send me a code.or tell me how to do it User’s recommendation: Make it easier to get the bonus paw points.

Original review updated by user Oct 21, 2020 I receive emails for my cat’s birthday to received bonus points. this is the second time that the link does not work. on 10/18/2020 I received one and its still not in my account. Please help me.

have written 2 times now and “leslie” in customer care does not want to acknowledge the issue —-the bottom of bag split open and “purring” all over the floor making a mess that at 77 years old and partial handicap and am having trouble handling. Leslie continues to address there saving of weight—–huh still a 40 lb… Read more➤

I emailed ur company on Jan 24,2020, at 9:12am reference #200120****71. I also have another code I cant figure out. These codes are getting worse and worse to figure out. Obviously its March 11, 20 and havent heard from anyone. I would like to talk to a person and not emailing everyday

I have been trying to put my Paw Points Rewards in and it will not let me. I didn’t keep receipts because I didn’t know I had to. Now I have 1120 points I can not send in. Could you help me with this issue. Fourteen Codes from purchases. I have three cats and change the litter… Read more➤

I was a member of Paw Points for years. After purchasing boxes of cat litter, I would enter the codes and gain rewards points. In December of 2019, I purchased a coupon for $3.00 off a box of cat litter. The coupons are digital and they sent me a link to print a coupon. When I tried… Read more➤

Paw Points – Receipts do not upload, codes rejected, the whole Paw Points program is a sham – it doesn’t work and is a total waste of time. Shame on you for this.

Unreadable paw points on package. Complain and they want a photo of the paw points. Send the paw points and they email back that they can’t read them. That’s the problem.

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