Need to change my booking in June 2021. Went on their mobile app and was unable to change booking. Pulled up reservation on computer and same thing. Interestingly enough, I want to stay one less day that originally requested and keep getting message that the hotel has no rooms to accommodate this request. Are you kidding me? I have the hotel room for four days and want to change it to three. Contacted Hotels.com on May 18 and have been on hold for 57 minutes. Think I will try different booking website in the future. User's recommendation: 0 out of 5 stars, do not recommend.