See email that was sent to customers service below: I am a resident in the UAE and have used your website on numerous occasions. I placed an order on Friday 2nd July for 1, 963 AED (as shown in the screenshots below) and unfortunately have been charged 1, 963 USD which is a difference of 1, 428 USD. I immediately contacted the customer service team by phone and email to query the payment and explained that if the dhms price was not correct and the amount would not be honoured then I did not want the goods shipping to me. I subsequently spoke to numerous people on a daily basis, attempting to confirm the status of my order and they assured me that the payments team would be in touch via email. You can see from the pictures attached that the items were clearly stated as AED and shown as sale items as the figure was in red and the original price was crossed out. I finally received a response from the team on Friday 9th July which stated that the payment was USD and if I was unhappy then I could return my items at my own cost. As you can see from the pictures, it is very clearly not USD and I am shocked to have received this email and have received no acknowledgment from the customer service team or the payments section that the fault lies with the Abercrombie website and as a result I am going to be subsequently out of pocket to return the items and pay the import fees from the UAE which amounts to over £200. Throughout this transaction, I am in no way at fault and have purely taken the amount stated on the Abercrombie website at face value as the amount I was due to pay. I have never authorised 7, 400 AED to be taken out of my bank account. I do not have the funds to continue with this transaction however I find myself massively out of pocket and feel extremely dissatisfied with the lack of service that I have received including not one single apology from any of the numerous staff that I have spoken to. I am contacting you in desperation as I really do not know where to go from here. I am not in a position to pay for the goods as you have charged and completely resent having to pay import duty on the goods value of 1, 963 USD instead of 1, 963 AED which is a significant difference as it is charged as a percentage of the goods value. I am also astonished that your team would tell me that I would have to cover my own shipping costs to send the items back. I would like a refund of the amount over 1, 963 AED and would like you to provide a new invoice so that I can provide this to UAE import department to get the import fees recalculated. I would appreciate a reply to this email within 48 hours before I look into raising an official complaint with the better business bureau. Regards, Jessica